19th & 20th JUNE 2019
The Clayton Hotel, Cork City

Margaret Dineen
Aligning Quality Improvement with Business Outcomes

A few months ago I asked a question on Twitter “If you have a well thought out design, clean code, wonderful testing and painless deployment but the feature ends up never being used because the user didn’t want or need it in the first place, is that a quality feature?”

I got some very interesting responses.

We are very focused on how we deliver quality but maybe we need to spend more time looking at what we deliver.

I have changed how I deliver quality; I now look at measurable business outcomes and OKRs and this is helping me to align my efforts with strategic business initiatives. It’s helping me to select what to do next, to make quality engineering improvements visible and tangible; to reduce waste and to understand how my team is helping my organisation to meet its objectives.

Discovering the power of outcomes over outputs has provided me with a missing piece of the puzzle for me on my journey – figuring out how to align what I do with business drivers and what to do next!

I would love to share some of these techniques through an interactive and colourful talk.

Margaret Dineen

Co-Founder and CTO of Expert Software Test

Mags is Co-Founder (and CTO) of Expert Software Test and Founder of Encompass Testing. She has over 25 years’ experience in managing development, test and operations teams across Australia and Europe and has held a number of senior management positions across multiple industry verticals including telecommunications, banking, security, government and retail. She’s passionate, strategic and pragmatic and is a big believer in tangible outcomes. She was an active member of the software community in Australia, sponsoring Sydney Testers Meetup and speaking at Let’s Test Oz, AsiaSTAR, Soft Test, Agile Tour and Agile Lean Ireland conferences. Her articles have been published in Agile Connections (USA) and Testing Trapeze (NZ). She blogs at Expert Software Test and very occasionally tweets at @ExpertSwTest. She is a certified Mobius Practitioner and has never heard of One Direction.

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